Privacy Policy

At Leeward House, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our
website, how we use it, the conditions under which we may disclose it to others and how we
keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure
that you’re happy with any changes. By using our website, you’re agreeing to be bound by this

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Leeward House, 18 Russell Road, Gosport, Hampshire, PO13 9HP. Alternatively, you can telephone 023 9255 6090.

Who are we?
We’re Leeward House, our address is Leeward House, 18 Russell Road, Gosport, Hampshire, PO13 9HP.

How do we collect information from you?
We obtain information about you when you use our website or when you contact us to make a

What type of information is collected from you?
The personal information we collect might include your name, address, telephone number(s),
email address, IP address, and information regarding what pages are accessed and when. If
you make an online booking, your card information is not held by us, it is collected by our third
party payment processors, who specialise in the secure online capture and processing of
credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
● process an accommodation booking;
● process bookings that you have submitted;
● to carry out our obligations arising from any contracts entered into by you and us;
● seek your views or comments on the services we provide;
● notify you of changes to our services;
● send you communications which you have requested
We review our retention periods for personal information on a regular basis. We will hold your
personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third-Party Service Providers working on our behalf: We may pass your information to our
third-party service providers, agents subcontractors and other associated organisations for the
purposes of completing tasks and providing services to you on our behalf. However, when we
use third-party service providers, we disclose only the personal information that is necessary to
deliver the service and we have a contract in place that requires them to keep your information
secure and not to use it for their own direct marketing purposes. Please be reassured that we
will not release your information to third parties for them to use for their own direct marketing
purposes, unless you have requested us to do so, or we are required to do so by law, for
example, by a court order or for the purposes of prevention of fraud or other crime.
Third-Party Product Providers, we work in association with: We work closely with various
third-party product providers to enable you to make online bookings.

When you make an online booking, the relevant third-party product provider will use your details
to provide you with information and carry out their obligations arising from any contracts you
have entered into with them. In some cases, they will be acting as a data controller of your
information and therefore we advise you to read their Privacy Policy. These third-party product
providers will share your information with us which we will use in accordance with this Privacy

When you are using our online booking system, your booking is processed by a third-party
payment processor, which specialises in the secure online capture and processing of credit/debit
card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our
business and assets to any third party or as part of any business restructuring or reorganisation,
or if we’re under a duty to disclose or share your personal data in order to comply with any legal
obligation or to enforce or apply our terms of use or to protect the rights, property or safety of
our supporters and customers. However, we will take steps with the aim of ensuring that your
privacy rights continue to be protected.

Your choices
We will not contact you for marketing purposes by post, email, phone or text message unless
you have given your prior consent. You can change your marketing preferences at any time by
contacting us by email: at or by telephone at 023 9255 6090.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for
you to review and correct the information that we hold about you. In the meantime, if you
change your email address or any of the other information we hold is inaccurate or out of date,
please email us at:, or write to us at: Leeward House, 4
Langdale Terrace, Whitby, YO21 3EE. Alternatively, you can telephone 023 9255 6090.

You have the right to ask for a copy of the information Leeward House holds about you (we
may charge £10 for information requests) to cover our costs by providing you with details of the
information we hold about you.

Security precautions in place to protect against the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and
this can never be guaranteed to be 100% secure. As a result, while we strive to protect your
personal information, we cannot guarantee the security of any information you transmit to us,
and you do so at your own risk. Once we receive your information, we make our best effort to
ensure its security on our systems.

Use of ‘cookies’
Like many other websites, the Leeward House website may use cookies. ‘Cookies’ are small
pieces of information sent by an organisation to your computer and stored on your hard drive to
allow that website to recognise you when you visit. They collect statistical data about your
browsing actions and patterns and do not identify you as an individual.
It is possible to switch off cookies by setting your browser preferences. For more information on
how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may
result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy
applies only to our website‚ so we encourage you to read the privacy statements on the other
websites you visit. We cannot be responsible for the privacy policies and practices of other sites
even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the
privacy policies and practices of the owners and operators of that third-party site and
recommend that you check the policy of that third-party site.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or
under‚ please get your parent/guardian’s permission beforehand whenever you provide us with
personal information.

Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to
us may be transferred to countries outside the European Union (“EU”). By way of example, this
may happen if any of our servers are from time to time located in a country outside of the EU.
These countries may not have similar data protection laws to the UK. By submitting your
personal data, you’re agreeing to this transfer, storing or processing. If we transfer your
information outside of the EU in this way, we will take steps to ensure that appropriate security
measures are taken with the aim of ensuring that your privacy rights continue to be protected as
outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred
outside the EU in order to provide you with those services.

Website recording
Our website may also use the Google Analytics website recording service. Google Analytics is
a product that has been developed by Google Ltd. Google Analytics may record mouse clicks,
mouse movements, page scrolling and any text keyed into website forms. The information
collected does not include bank details or any sensitive personal data. Data collected by Google
Analytics from the Leeward House website is for Leeward House’s internal use only. The
information collected is used to improve our website usability and is stored and used for
aggregated and statistical reporting.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.